Even if the product is unopened, I'm afraid we are unable to accept returns because you have changed your mind. This us due to health and safety reasons.
Please choose carefully based on the product descriptions and the information provided on our website.
If you have questions about a product before purchasing please reach out to us via the Contact Us page or at hello@brewlala.com.au.
Can I return the products if I change my mind?
We aim to process and ship orders quickly. If you need to change or cancel your order, please contact us as soon as possible via email or phone. While we can’t guarantee changes, we’ll do our best to accommodate your request before the order is shipped.
I received the wrong order. What do I do?
If you think you have received the wrong order please email us at hello@brewlala.com.au as soon as it arrives. Please include:
Your order details
Photographs of the order you received
We will arrange for the incorrect order to be returned and provide you with the correct order.
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us immediately with a picture of the product. We’ll resolve the issue as quickly as possible, either by sending a replacement or issuing a refund, depending on the situation.
What if I entered the wrong delivery address?
If your order arrives damaged or incorrect, please contact us immediately with a picture of the product. We’ll resolve the issue as quickly as possible, either by sending a replacement or issuing a refund, depending on the situation.
Do you offer a money-back guarantee?
No, please choose your product carefully, we do not offer a money-back guarantee.
If the product is faulty or the incorrect product was sent, we will happily replace the product.
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One or more of the items in your cart is a recurring or deferred purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency and dates listed on this page until my order is fulfilled or I cancel, if permitted.
