PRIVACY POLICY

At BrewLaLa, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or purchase our products.

By using our website and services, you agree to the terms outlined in this Privacy Policy. Please take a moment to review this policy and understand how we handle your personal information.

What information do you collect?

We collect personal information to provide you with the best possible service and experience. The types of information we may collect include:

  • Personal Identification Information: This includes your name, email address, phone number, mailing address, and payment information.
  • Order Information: Details of the products you’ve purchased, payment details, and your shipping preferences.
  • Website Usage Information: This includes data collected through cookies and other tracking technologies about how you interact with our website (e.g., pages you visit, links you click, and your IP address).
  • Communication Information: Any details you provide us when contacting us or subscribing to our newsletter or text message services.

How we use your information

We use your personal information for the following purposes:

  • To Process Orders: We use your payment and shipping information to process your orders and ensure timely delivery of your products.
  • To Communicate with You: We may use your email or phone number to send order confirmations, shipping updates, promotional offers, or other information related to your BrewLaLa experience. You can unsubscribe or opt-out of marketing communications at any time.
  • To Improve Our Website and Services: Your usage data helps us improve the user experience, fix bugs, and optimise our website for better functionality.
  • To Provide Customer Support: We use your information to address any inquiries or issues you may have with our products or services.
  • For Marketing and Promotions: If you’ve subscribed to our daily inspiration texts or emails, we will use your contact details to send you personalised motivational content.

How we protect your information

We are committed to ensuring that your personal information is secure. We use a variety of security measures, including encryption technology and secure payment gateways, to safeguard your personal and payment details. However, please be aware that no method of data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Sharing your information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers in the following circumstances:

  • Service Providers: We may share your information with payment processors, shipping companies, or other service providers necessary to fulfill your orders.
  • Legal Requirements: We may disclose your personal information if required by law, such as to comply with a subpoena or other legal process.

Cookies and tracking information

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us track your preferences and interactions with our site. This helps us provide you with a more personalised browsing experience.

 

You can adjust your browser settings to accept or decline cookies. However, please note that declining cookies may limit your ability to use some features of our website.

Your rights and choices

As an Australian resident, you have certain rights regarding your personal information. You can:

  • Access Your Information: You have the right to request access to the personal information we hold about you.
  • Correct or Update Your Information: If any of the personal information we have about you is incorrect, you can update or correct it.
  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails or text messages from us at any time by clicking the unsubscribe link in the message or contacting us directly.
  • Delete Your Information: If you no longer wish to receive communications from us or use our services, you can request that we delete your personal information.

Third-party links

Our website may contain links to third-party websites or services that are not operated or controlled by BrewLaLa. We are not responsible for the privacy practices or content of these external sites. 

 

We encourage you to read the privacy policies of any third-party sites you visit.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. 

 

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please don’t hesitate to contact us. Email: hello@brewlala.com.au

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